The telephone is still the main way of communicating and despite direct dialled numbers, mobiles texts, emails and automated button pushing, people are still needed to answer calls and pass them to the right person.

This is where Speech Solutions steps in, by removing the need for people involvement in answering a call and getting it to the right person. The key to this is our unique Speech Directory containing all the telephone contact details you need about your staff, customers, suppliers and other main contacts. Calls are answered, the caller is asked for a name and the call is transferred to the right recipient all automatically.  Those named in the Speech Directory can change where their calls are transferred to by a simple voice instruction over the phone. It is fast, accurate, simple to use and automatic.

Today Speech Solutions has two key business applications based on the Speech directory.  The Reception Service provides a simple virtual receptionist for those organisations who do not want or need to employ a switchboard operator or receptionist yet want to make sure that all inbound calls get passed to the right person, first time every time.

The other key application is Business Continuity.  Imagine being unable to answer inbound calls for whatever reason yet knowing that your business depended to a greater or lesser extent on incoming telephone contact, what would you do? How long would it take you to restore any form of telephone contact? Speech Solutions has the answer with The Continuity Service – a cost effective Managed Service that can be in action within minutes of any stoppage to your normal telephone traffic, yet enabling you still to answer all those calls.