Business today is all about better service matched by lower costs, and taking out costs without impacting service is difficult.  One area where the costs are often disproportionate to the service is in manning the switchboard, or at least in answering the phone and transferring the call to the right person. These issues can happen where an organisation has:

• Several small offices, such as sales and service centres
• A virtual office, i.e. where employees largely work from home rather than having a fixed office, yet the business needs a central telephone number
• A need to provide receptionist services for longer than normal business hours, even up to 24x7
• A large number of internal calls where the callers use the receptionist unnecessarily to transfer calls rather than consulting the internal telephone directory

The conventional answer is that the business has to absorb the cost of a switchboard operator / receptionist or rely on calls be handled on an ad-hoc basis. Yet it is often very difficult to quantify the benefit of incurring these costs.

The Reception Service deals with these issues by:

• An automated, simple to set up and use "virtual" receptionist
• Running 24 hours a day, 365 days a year for a single monthly subscription cost – no overtime, no holidays, no days off sick
• Giving all callers a professional, friendly, automated welcome and when the caller asks for the person they want to speak to by name or department, the call is immediately transferred to the right recipient
• Being a Managed Service solution with no impact on your current Telecoms system
• Giving a consistent, highly professional, quick and simple solution at a very low cost